Return Policy for Vintage Candy, LLC
Our Promise: At Vintage Candy, LLC, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we've outlined our return and exchange policy below to ensure a smooth process for everyone.
Where We Ship: Currently, we're serving customers in the United States.
- You have a full 30 days from the delivery date to initiate a return if you're not satisfied.
Condition of Returns:
- Kindly send back items in their original, new condition, with all packaging and tags. This ensures a swift refund process.
Making a Return:
- Our team is here to help. For returns, simply contact our friendly customer service team to guide you through the process.
- We strive for perfection, but mistakes can happen. If you receive a defective item or something you didn't order, we'll cover all the costs. Your full satisfaction is paramount.
- If there was a mix-up and you provided an incorrect address, we'd need to withhold the shipping cost from your refund. We appreciate your understanding.
- Changed your mind? No worries. If you decide to return an item for this reason, we apply a 20% restocking fee. This covers just a portion of the logistics involved.
- Your responsibility: To make sure everyone's happy, please ensure your order details are accurate and treat the products with care.
- If you're returning because you changed your mind or there was an address mishap, the return shipping is on you. We promise our team will process the return swiftly on our end.
- A small restocking fee of 20% helps us cover the costs of getting your item back into our inventory.
- We know waiting isn't fun. We'll process your returns and issue refunds within 10 business days.
Questions or concerns? We're always here to chat. Contact our dedicated customer service team, and we'll make sure you're taken care of.